Shipping Information

1. Shipping Locations

We offer shipping to a wide range of destinations, both domestic and international. Whether you’re located in [Your Country] or abroad, we strive to ensure your order reaches you as quickly as possible.

• Domestic Shipping: Available within [Your Country].
• International Shipping: Available to select countries. Shipping fees and delivery times vary by location.

Please check our checkout page to confirm whether we ship to your country.

2. Processing Time

Orders are usually processed within 1-3 business days. Processing includes order verification, item selection, and packaging. We do our best to ship all orders promptly, but please note that processing times may be longer during peak seasons, holidays, or due to product availability.

3. Shipping Methods and Delivery Times

We offer various shipping options, depending on your location and preferences:

• Standard Shipping: Generally takes [3-7] business days for domestic orders and [7-15] business days for international orders.
• Express Shipping: Faster delivery, typically within [1-3] business days domestically, or [5-7] business days internationally.

Please note that delivery times are estimates, and actual times may vary depending on external factors such as weather, holidays, or customs delays.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

• The weight and dimensions of your order
• The shipping destination

We aim to offer competitive shipping rates, and we occasionally run promotions that offer free shipping or discounted rates. Be sure to check for any current offers before completing your purchase!

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the progress of your package through the carrier’s website. If you have trouble tracking your order, feel free to contact our customer service team for assistance.

6. Shipping Address

Please ensure that the shipping address you provide at checkout is accurate. We cannot be held responsible for delays, lost packages, or additional charges caused by incorrect or incomplete address information.

If you realize there is an error in your shipping address after placing your order, please contact us immediately at  Shopsmax2018@gmail.com. We’ll do our best to assist you before the package is shipped.

7. Customs and Import Duties

For international orders, please be aware that customs regulations and import duties vary by country. Shopsmax.top is not responsible for any additional customs fees, taxes, or import duties imposed by your local government.

Customs clearance may also cause delays, so please keep an eye on any notifications from your local customs authority.

8. Missing or Damaged Items

If you believe an item is missing or damaged, please contact us as soon as possible within 7 days of receiving your order. We’ll work with you to resolve the issue, whether it’s replacing the item or offering a refund.

9. Shipping Restrictions

Certain items may be restricted from shipping to certain locations, particularly international destinations. These restrictions could be due to size, weight, or regulatory limitations. If we are unable to ship an item to your location, we will notify you and offer a solution, such as a refund or alternative product.

10. Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact us immediately. While we work with trusted carriers, we cannot guarantee delivery times or prevent unforeseen shipping issues. However, we’ll do our best to assist you in resolving any problems.